Leveringspolitik
Blackfeather Dancewear Shipping Policy
At Blackfeather Dancewear, we are committed to providing our customers with a seamless and efficient shopping experience. This Shipping Policy outlines the terms and conditions regarding the shipping of our products. By placing an order with us, you agree to the terms stated below.
Processing Time:
- Order Processing: Standard orders are processed within 3-5 business days (Monday through Friday, excluding holidays). The processing time for made-to-order items is approximately four weeks.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review the details and contact us immediately if any changes are needed.
Shipping Methods and Delivery Times:
- Standard Shipping: All in-stock items will be sent via the Royal Mail Tracked 24 service.
- Weissman Costumes: Depending on the style, Weissman costumes are supplied either from our UK supplier or directly from Weissman in the USA. Delivery times vary: UK-based stock typically arrives within 4-7 days, while USA-based stock takes 8-14 days. If you need your costume by a specific date, please email us to confirm availability before purchasing.
Note: Delivery times are estimates and may vary depending on your location and unforeseen circumstances, such as weather delays or carrier issues.
Shipping Rates:
- Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the order.
International Shipping:
- We offer international shipping to select countries. Shipping rates and delivery times vary by destination.
- Customers are responsible for any customs duties, taxes, or additional fees that may apply upon arrival in the destination country.
Order Tracking:
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order using the provided tracking number on the carrier’s website.
Shipping Address:
- Please ensure that your shipping address is correct and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
- If a package is returned to us due to an incorrect address, additional shipping charges will apply for reshipment.
Lost or Damaged Packages:
- We are not responsible for lost or damaged packages once they have been handed over to the carrier.
- If your package is lost or damaged, please contact the carrier directly with your tracking number for assistance.
- For further assistance, you may contact our customer service team, and we will do our best to help resolve the issue.
Returns and Exchanges:
- For information on returns and exchanges, please refer to our Return Policy.
Contact Us:
If you have any questions or concerns regarding our shipping policy, please contact us at:
hello@blackfeatherdancewear.com
Thank you for shopping with Blackfeather Dancewear. We appreciate your business and strive to provide you with the best service possible.