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Returns Policy

To begin the return process, email us at hello@blackfeatherdancewear.co.uk for prior authorisation.
Please note: Items sent back without authorisation will not be accepted.

Return Eligibility

• Items must be returned within 14 days of receipt (45 days for international orders).

• Items must be in resaleable condition with original packaging, labels, and all accessories intact.

Non-Returnable Items

We cannot accept returns for the following:

• Pre-loved and sale items

• Revolution Special Order Costumes

• Dropship and Made-To-Order (MTO) items

• Hats, wigs, hair accessories, and foot accessories

• Face masks

• Items with marked or damaged packaging or labels

• Underwear and toiletries, including makeup and brushes, for hygiene reasons

• Worn or washed items

Exchanges

We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the replacement.

Refunds

• Once your return is received and inspected, we will notify you of your refund status.

• Approved refunds will be issued to your original payment method.

• Processing times may vary depending on your bank or credit card provider.

Please allow up to 28 days for your return to be processed after receipt.

International Returns

• Ensure all items are clearly marked as ‘Goods being returned to the UK.’

• Any customs charges incurred due to incorrect marking will be deducted from your refund.

• For further assistance reclaiming customs fees, contact your local customs authority.

Incorrect or Faulty Items

If you receive an incorrect or faulty item, please contact us immediately at hello@blackfeatherdancewear.co.uk with:

1. Photos of the item

2. Your order number

3. The item code

We’ll arrange a replacement and provide return instructions.

Returns Address

Blackfeather Dancewear
20 Wiseman Close
Aylesbury
Buckinghamshire
HP21 9FF

United Kingdom

Contact Us

If you have any questions, email us at hello@blackfeatherdancewear.co.uk